Current Openings
Spa Coordinator
Description
What we do and are proud of
At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.
Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.
Why this role is significant
As a Spa Coordinator at Brentwood Bay Resort, you are the heart of the guest experience within our Spa. From the first warm welcome to the final farewell, you ensure each guest feels genuinely cared for, relaxed, and rejuvenated. Your professionalism, organizational expertise, and intuitive service set the tone for their entire spa journey. By managing daily operations with grace and supporting a seamless flow between guests, practitioners, and departments, you create the calm, nurturing environment that defines our spa experience.
A day in the life
- Warmly greet and guide spa guests through their experience with professionalism and care
- Manage treatment bookings and adjustments through Vagaro software
- Respond promptly to phone, email, and in-person inquiries, assisting with reservations and guest needs
- Recommend treatments and products tailored to individual guests
- Coordinate treatment schedules for smooth appointment flow
- Process payments accurately and meet monthly sales targets through service and retail recommendations
- Maintain inventory, including receiving, restocking, and merchandising spa products
- Communicate clearly with spa practitioners and other departments to ensure a seamless guest experience
- Complete opening and closing duties with attention to detail and guest readiness
- Support special projects and resort events as needed
What we hope you’ll bring to the team
- Excellent communication skills and a natural ability to create warm, professional guest connections
- Ability to work independently and as part of a collaborative team
- Strong organizational skills with attention to detail and the ability to prioritize effectively
- Self-motivated and proactive approach to daily tasks and guest interactions
- Confidence in decision-making and a sense of accountability
- A flexible, open-minded attitude with a willingness to learn and grow
- Previous experience in spa coordination, guest services, or administration is an asset
- Familiarity with Vagaro software and Outlook is an advantage
What’s in it for you
- A competitive wage of $21–$23 per hour plus gratuities, based on experience and internal equity
- Extended health and dental benefits after 3 months of employment
- Employee perks including 50% off at the Pub, Arbutus Room, and Spa treatments, plus free hotel stays and friends & family discounts
- Opportunities for personal and professional growth within an award-winning workplace
- A supportive, inclusive team culture where your voice and contributions are valued
At Brentwood Bay Resort, we believe that a wide range of experiences can contribute to your success in this role. Even if you don’t meet every requirement, we encourage you to apply if you believe you’d be a great fit.
We’d love to hear from you! Please note that while we appreciate every application, only those selected for an interview will be contacted. Brentwood Bay Resort is proud to be an equal opportunity employer, and we welcome applications from individuals of all backgrounds
Compensation
$21.00 - $23.00 per hour